This page answers some questions about the 'e-stream' service for those who are trying to listen to a live audio broadcast using Liveaudiostreaming.com's service. Additional queries should be forwarded to .

Customers of Liveaudiostreaming.com can copy or link to this information for use for their customers when using our service.

1) Why can I not hear any audio/live broadcast?
2) Do I need to download any software?
3) I get the message 'Net congestion!....'
4) The sound is distorted
5) How does the live stream work?
6) Nothing happens when I try to listen
7) Can I continue browsing the net while listening to a live broadcast?

1) Why can I not hear any audio/live broadcast?

There could be multiple reasons why you may not be able to listen to an audio broadcast.

• check all audio cables are connected and the volume on your PC's sound card is turned up, and on the speaker hardware.
• close down your browser and retry
• your Internet connection may have frozen or disconnected. Disconnect and reconnect
• have you got Java enabled in your browser? Click the Connections tab at the top of your browser > click tools > Internet options > Security > check Java is enabled. If using Internet explorer, upgrade to the latest version.
• download the latest version of Microsoft's Java Virtual Machine at: (Windows XP users too) http://www.microsoft.com/Java/vm/dl_vm40.htm
• Is any audio being broadcast? contact the broadcaster to ensure any audio is actually being broadcast.
• at peak times or when too many listeners are trying to connect at the same time, the stream may take some time to download.

2) Do I need to download any software?

No software is required to listen to the live audio broadcast. However, Microsoft's Virtual Java Machine is required for Java to work on your PC. This program should be bundled with your version of MS Windows or your Internet Browser. This program can sometimes become corrupt due to a malicious program or other incident. Just download and install the program again from Microsoft's web site: http://www.microsoft.com/Java/vm/dl_vm40.htm

3) I get the message 'Net congestion!....'

You may get the message 'Net congestion!....' when trying to listen an audio broadcast.

Too many listeners are connected to the stream and blocking you out. Please try again!!

Your Internet connection may be congested by Internet traffic. The audio stream from the broadcast is a maximum 4k per second and is small enough not to experience any problems. If you do, this would be due to the fact your ISP's network is too busy to handle even the smallest amount of data. (in cases where your modem is functioning correctly and your phone line is not causing any interference).

4) The sound is distorted

If the live audio broadcast is distorted, it could mean that either your sound settings are incorrectly set, your sound card may have a problem, or the level on the broadcast is too high. An immediate solution is to turn the volume down on your PC.

5) How does the live stream work?

An audio source is connected to a computer. Our software encodes & sends the audio source to our state of the art servers. The audio is compressed and delivered to any PC that connects to the stream via link. A Java applet in your browser collects the stream and uncodes the data. The result is the live broadcast being played through your computers speakers.

6) Nothing happens when I try to listen

refer to line one

7) Can I continue browsing the net while listening to a live broadcast?

Yes, as long as the browser window from which the audio source is coming, you can continue to browse the Internet